Industries
Roojoom next-generation personal journey orchestration platform enables brands to gain control over each customer’s personal journey, optimize the customer experience and reach desired business goals within a short period of time.
Optimal Engagement journeys throughout the customer lifecycle
Rather than outlining a marketing communication plan for customers that is linear, chronological and segmented, Roojoom’s platform enables 100% personalized engagements, based on data and AI predictions for maximum impact on your predetermined KPIs.
Resolved Customer Service journeys for any issue
Roojoom’s omni-channel platform for issue resolution simplifies and accelerates the process for both service provider and customer by providing a continuous and persistent customer service journey for self-service as well as assisted channels until resolution is reached.
Take your business one step forward. Learn what your customers value the most.
Telco / TV
Onboard new customers and elevate customer retention
- Reiterate your key selling points to elevate value and reduce buyers remorse
- Increase self-installation success rates of home equipment.
- Drive the journey from delivery, through install, to first use.
- Increase online account sign-up and setup
Educate customers on service features to increase service utilization
- Personalize tips and tricks on how to use the selected service based on projected impact on customer service utilization
- Suggest recommendations per customer preferences (e.g. roaming services, recommend TV content and so forth)
Promote digital services
- Increase app download and usage
- Encourage digital customer service channels adoption with personalized benefits messaging
- Share digital adoption success stories as use cases
Manage customer service journeys from issue to resolution across service channels
- Resolve technical issues or account related issues (e.g prorated charges)
- Enable self-service over digital channels (web, app, chat)
- Increase call-center effectiveness by creating a single knowledge repository supported by AI
- ‘Warm handover’ between service channels from digital to agent-based or vice versa
- Reduce Average Handling Time and accelerate to resolution using dynamic AI prediction
Improve customer loyalty and customer value
- Promote loyalty programs based on customer usage
- Offer relevant up-sell and premium options
- Offer cross-sell options given customer behavior
Get feedback and increase social advocacy
- Collect survey inputs
- Promote ‘refer a friend’ programs where applicable
- Increase user generated content on social channels
Insurance
Improve quotes conversion rates
- Personalize prospects engagement based on submitted data
- Reiterate your key selling points to reinforce brand and insurance plan value
Onboard new customers quickly and effectively
- Support brand and insurance value with more facts and useful information
- Educate customers on policy coverage and claim options
- Offer digital frequently asked questions
- Accelerate policy onboarding processes and complete missing customer information through personal journey management
Increase customer value and customer loyalty
- Upsell coverage options
- Cross-sell related products, personalized to customer profile
Promote digital services
- Increase portal registration and usage
- Increase app download and usage
- Expose customers to digital claim options
Manage customer service journeys from issue to resolution across service channels
- Reduce resolution time for claims or account related questions by enabling AI predictions and service flow optimization
- Proactively engage with customers to explain claim process
- Enable self-service over digital channels (web, app, chat)
- ‘Warm handover’ between service channels from digital to agent-based or vice versa
- Offer support service for complimentary IoT devices (e.g. water leak detector)
Avoid damage and preserve value
- Provide personalized preventative information per insurance plans and customer attributes (e.g. for healthy lifestyle, home protection and so forth)
Improve customer retention and renewal rates
- Create Hyper-personalized and Experience-led customer engagement
- Proactively engage with customers to create trust
- Engage customers in context and in their comfort zone
Increase agent and customer satisfaction
- Reduce customer complaints
- Improve collection rates
- Collect survey feedback
- Increase social advocacy
SaaS
Onboard product users quickly and efficiently and support quick TTV
- Set value goals to users and drive individual journeys towards personalized value, refine goals by empowering product champions
- Reiterate your key selling points to reinforce value and appetite for use
- Provide product education and training – per product, service tier, use case and end-user role
- Proactively communicate with end users on different stages of the onboarding journey to ensure progress towards value is kept
Improve product adoption and utilization with ongoing personalized engagement
- Push users towards advanced value experiences, for ongoing satisfaction
- Progress training of new product users
- Educate users on new features and functionalities
Expand user success capabilities for all user types, including long-tail customers
- Personalize digital engagements to increase product awareness, relevancy and action
- Use smart engagements to get users to their value points
Increase upsells and cross-sells
- Share subscription expansion options based on users profile and behavior
Improve free-to-paid and increase renewals and utilization
Reduce customer service overload and improve customer satisfaction
- Offer digital self-care journeys for service issues and frequently asked questions
- Accelerate to resolution using dynamic AI predictions
Get customer provide feedback and users recommendation
- Identify gaps in users’ expectations for value and product capabilities
- Collect survey inputs
- Promote social advocacy
Finance
Manage new account onboarding
- Get new account owners to complete account related actions
- Increase service utilization
- Proactively engage to avoid roadblocks and present options or useful information
Manage new Credit Card activation process
- Offer troubleshoot & resolve service for card activation issues
- Promote account sign-up and setup
Increase customer Lifetime Value
- Build trust and long-term relationships
- Send personalized tips, recommendations and alerts for efficient management of customer’s financial assets
- Personalize offers for additional financial services per customer needs
Increase customer spend
- Personalize special offers and benefits for card holders
- Promote more credit card deals and programs
- Increase cross-selling of new financial services
Streamline continuous customer service journeys
- Enable online ‘troubleshoot & resolve’ service for account issues
- Manage mortgage and loan requests and communicate with the client through all stages of the process
Improve digital adoption
- Increase app download and usage
- Enable self-service over digital channels (web, app, chat)
Get feedback and increase social advocacy
- Collect survey inputs
- Promote ‘refer a friend’ programs where applicable
