AI-based Journey
Orchestration Platform
Personal AI engines driving individual customer journeys towards your business goals, continuously from start to finish. Pursuing journey optimization over time and across engagement channels.
User Success
Journeys
Drive user journeys towards their desired value goals from using your product in minimum TTV. Empower product champions of your customer accounts to set individual user goals and further personalize users’ experiences to ensure and sustain success of both high-touch and long-tail accounts.
Customer Engagement
Journeys
Engage with each individual customer, leveraging 1:1 personalization experiences, for optimal impact on your KPIs. Customer engagement journeys (e.g onboarding) enable marketers to focus on what they want to achieve, while having AI engines carry out the how.
Customer Service
Journeys
Drive self-service and agent-based Customer Service journeys, continuously from issue to resolution across channels, for ‘troubleshoot & resolve’ technical or commercial issues. Roojoom’s TS&R AI prediction capability fast forwards the journey to reduce resolution times and improve First-Time-Right rates, with coding-free auto-generated UX.
Unique Platform Capabilities
Orchestration AI
When there are many options and possible permutations for customer engagement or customer service issue resolution – AI outperforms human capabilities of creating journeys logic and executing 1:1 personalized journeys. Roojoom Journey Orchestration AI is developed to answer specific optimization challenges and is an out-of-the-box solution for use by non-developers.
What do our clients say?
Bouygues Telecom Success Story
“We reached more than 30% in digitalization rate since the
beginning of the year when we started at 10% only”
“Teaming up with Roojoom enables us to provide each of our customers with a unique fully-automated digital customer experience, tailored especially for them based on their data and needs, allowing us to improve our business objectives.”
“Within weeks, the platform generated impressive lift in customer engagement and actions taken. Our success using Roojoom led us to expand its usage to other customer engagement programs.”
Showing rapid return on investment
Launch quickly
Integrate easily
See KPIs lift within a few weeks